I am a florist with a problem, I double booked a wedding & misssed one of the events! Now what? Emergency!!?

this was a terrible mistake, i know. i am, undoubtably, going to make this right. i am just at a loss of how to go about this sensitive error. i couldn't feel worse, unless i was the bride. knowing that is why i must try to make it right. please help!

I am a florist with a problem, I double booked a wedding %26amp; misssed one of the events! Now what? Emergency!!?
First I would offer to give back their deposit or anything they have paid already (if you haven't already)





Did they not have any flowers at all, or were they at least able to come up with a bouquet? I know for me the flowers were really important in the wedding pictures because it added that festive feel to the pictures.





Maybe you could just go to the couple and sincerely apologize and offer to do a few arrangements and a bouquet for them for free and then also pay to have a professional photographer take the "Wedding" Pictures.





Another thing you could do maybe would be to write them up some kind of coupon on the computer that tells how much you regret your mistake and offers them a free arrangement every month for a year or more.... Oh...and send an extra special arrangement every year for their Anniversary.





I realize that each of these ideas would cost you money, but I think peace of mind and making the customer happy are worth a little money.





Good luck = )
Reply:The only way I can see you making this up is giving the couple some sort of gift certificate. It will not actually make up for the loss but at least it will be some sort of damage control.





Promise- and deliver- for their next party, anniverary, Christmas, etc... free of charge.





Damage control is expensive!!!
Reply:You might want to get organized so that this does not happen in the future. Then I would just call another florist in the area and have them do one of them.
Reply:has it already happen if so apologize and give them a bouquet of some flowers but if it hasn't happen then maybe you have time to get the flowers there in plenty time I pray for you and merry christmas.
Reply:if it's not too late, you can still catch up with your missed client ortherwise skip town for some years nd come back. if u dont want this, then go and meet with ur missed client and apologise to him. you may not win him bak, but least u have tried to be aplogetic to him.